Privacy and Data Policy

Prymoventex is committed to respecting your privacy and protecting your personal data in line with Malaysian legal requirements and best practices.

Information We Collect

We collect only the data necessary for service delivery, support, and communication with users.

• Identification information such as name, phone number, email, and address provided when booking our services.
• Technical data from site visits including time, device information, and IP address, used to improve website function.
• Records of communications or service requests, so we can manage your account and address inquiries efficiently.
• Optional survey or feedback details you share to help us improve service quality.

How We Use Your Data

Your data is processed solely to support your requests, improve our service, and meet regulatory duties.

• Managing bookings and fulfilling window cleaning appointments efficiently.
• Contacting you for confirmation, reminders, or feedback relevant to your requests.
• Securing our website, preventing fraud, and maintaining high service standards.
• Responding to regulatory requirements or legal obligations as necessary.

Legal Basis for Processing

Data is processed under applicable Malaysian laws and with your consent where required.

You may withdraw consent at any time where applicable. We also rely on contractual necessity and legal requirements to process data.

Data Sharing

Your data remains confidential except where required for service or legal compliance.

• We may share information with contractors or service providers only for necessary operational tasks and under confidentiality agreements.
• Complying with governmental authorities within Malaysia if mandated by law or regulation.
• Aggregated, anonymized information may be used for analytical purposes but cannot be used to identify individuals.

Data Security

We employ physical, technical, and administrative security measures to safeguard your information against unauthorized access, use, or disclosure. Access to your personal data is limited to authorized staff. Regular reviews and updates ensure ongoing security. However, no online system is entirely risk-free. Please contact us if you believe your data has been compromised.

Your Rights

You have several legal rights regarding your data, including access and correction.

• Request details about the personal information we store about you.
• Ask us to correct inaccurate or outdated information in our records.
• Request deletion or limitation of data where allowed by law.
• Withdraw consent for non-essential processing, subject to regulatory compliance.

Cookies Policy

We use cookies to enhance your website experience and maintain necessary site operations. For full details, see our Cookie Policy.

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Contact Us

For questions about this policy or your data rights, please reach out using the channels below.

Privacy Policy Updates

This policy may be reviewed or changed as required by Malaysian regulations or service developments. We encourage users to check periodically for updates.